Frequently Asked Questions
How do I complete my order?
Once all your items are in your basket, you will be able to proceed to checkout and then pay with the secure payment method. We will process your order as soon as a successful payment is received. If you have paid, but did not get to the order confirmation page or did not receive an email acknowledging your purchase, please do the following:
Check the ‘spam’ or ‘junk mail folder of your e-mail account.
Verify your order status by viewing it in ‘My Account’
If you are still experiencing problems, contact us at firstname.lastname@example.org to confirm your order
How will I know if my order was successfully placed?
You will receive confirmation of your order via the e-mail address you registered with.
How do I change my order?
Please contact our Online Customer Support Centre on email@example.com to assist you – Monday to Friday 9am – 5pm. You will only be able to change your order if your order hasn’t been dispatched already.
When will I receive my invoice?
When your order is successfully processed.
PAYMENT & SHIPPING INFORMATION
Is it safe to make payment on this site?
Yes, our site is fully secured and our credit payments are managed by First Atlantic Commerce (FAC)
Can I change or cancel my order?
Yes, you can, however, you can only make changes to your order before your order has been shipped. You will receive a confirmation email within 12-24 hours of your order to inform you that your order has been shipped.
Can I track my orders?
Yes, a confirmation email containing your tracking number is sent to you once your order has been shipped.